Shipping/Delivery Policy

How do I get Pyeonan products?

You can order online here.

Currently we accept online order to shipping addresses in Malaysia.

All prices on our website do not include courier/delivery charges. Courier/delivery charges will automatically be added during checkout.

How long will it take to receive my products?

When stock is available, Pre-Orders are processed in batches (first buy, first serve basis) and picked up by courier service by 5pm, Monday to Friday.

Orders received on Friday (after 12pm), Saturday and Sunday will be processed on Monday.

We try hardest to deliver your items within the delivery period. An email with the tracking number details will be sent once the order has been processed.

Estimated Delivery Times:

• West Malaysia: 2- 5 working days via Ninja Van or DHL eCommerce or J&T (randomly assigned)
• East Malaysia: 4-7 working days via   Ninja Van or DHL eCommerce or J&T (randomly assigned)
• ( Working days are Monday – Friday; Public holidays excluded)

Please note that estimated delivery times are to be used as a guide only and commences form the date of dispatch.

We will not be responsible for any delays caused by destination clearance process.

If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.

In the rare event that your item does not arrive, please contact us via our Contact Us section of this website.

What if nobody is home to receive my order when it arrives?

The courier service may try to deliver your item up to 2 times, if nobody is around to receive the item then it may be returned to our warehouse and you will be charged a courier/delivery charges fee for re-delivery.

What if I put the incorrect delivery address?

If you put the wrong delivery address, you need to email us within 30 minutes of the purchase following the instructions on your order confirmation. We cannot guarantee the changes will go through.

Best to ensure you review all the details of your order correctly before confirming your purchase.